|Recommended: YesI’m New To The Area — I moved here in June. Coming from a lake area I really tough was going to be hard to the adjustment but as sooner as I walked into The Trailpoint office Alba and Lina were amazing Alba helped me with all my paperwork from the beginning she made things easy for me. The complex is quit, everyone around are very nice. The complex just remodeled the pool and doing more upgrades to the property. The are is surrounded with very nice walking trails and some water duck ponds . The complex also have a small fishing ponds, nice for fishing and family gathering. Most of all they love pets 😍
Hello Imelda, Thank you for your five-star review. We are so glad to hear that you had such a great experience with out staff. We are so happy to hear that the updates we have been able to get done are liked by so many of the residents. Our location for walking trails is ideal for those who want to enjoy nature and we are so glad that you have been able to enjoy them as well. We do love our furry residents. Hoping you have a great day! Best Wishes, The Trailpoint at the Woodlands Management Team
|Recommended: YesI Enjoy Trailpoint At The Woodlands — I enjoy Trailpoint. I have been a resident for 4 years. It's quite , my neighbors are friendly and helpful. The front office rains glitter with Lina and Alba . They're sweet delights Douglas, is of course amazing Everyone is Peachy, no complaints. I would recommend my friends to stay here .Of course, why not 4 years and counting....
Hello Quadonya! Thank you for taking the time to leave us a review. We appreciate the positive rating! If you have any further feedback, please get in touch with us at [email protected]. Best, Trailpoint Management
|Recommended: Yes1 Year And Going — The original Management company was awesome. Not so sure about the new company. I hate the app they use, it’s the same as a dump I rented in Houston. It’s not user friendly and hard to track your payments or maintenance requests. Not a good sign of what’s to come. They jacked up the rent 200 in a years time. Maintenance is timely but the problem is not always fixed even though they say it is
Hello Ryan! Thank you for taking the time to leave us a review. We appreciate the positive rating! If you have any further feedback, please get in touch with us at [email protected]. Best, Trailpoint Management
|Recommended: YesReview — Overall a great place to live.
Thank you for posting this review, Jose Sanchez. We are pleased to hear that you enjoy being apart of our community. Our team works extremely hard to provide our residents with a quality living experience. If you would like to leave more feedback, we would be delighted to hear from you. Email us at [email protected]. All the best, The Management Team at Trailpoint at the Woodlands
|Recommended: YesTrailpoint Is Aight — The property keeps getting sold to new owners. Things are always changing. There’s no place for my son to play and there’s always ALWAYS dog poop in the grassy areas where he could play, but I don’t let him. But when it come to timeliness of maintenance and kind office staff this place is great. However, it seems there’s always something breaking that I’m calling about, or when it comes to getting information about the new property owners. Anyways, it’s a good, affordable place to live.
Thank you for posting this review, Laura Thorp. We're proud to hear that you are pleased with the staff here. We pride ourselves on hiring cooperative, kind, and experienced individuals to oversee our residents needs, and our beautiful apartment homes. We would love to know how we can continue to improve. Please contact us at [email protected]. Thanks! The Management Team at Trailpoint at the Woodlands
|Recommended: YesThe Front Desk — Unfortunately, the front desk staff has not been helpful at all since the transition of our new management. They have been uncooperative and have provided me with incorrect information. Moreover, I had requested the front desk staff to submit my proof of renters insurance to the management office on my behalf, they had said that I would just have to email my proof of insurance as they system was currently down and could not be uploaded. However, upon checking with the management office, I was informed that they did not receive any such document from the front desk staff. I find this to be very unprofessional and irresponsible, as I am now being charged for their default renters insurance I have visited the front desk several times to seek their assistance about a gutter that has been disconnected and is now hanging off of my roof, but each time, they have been dismissive and unhelpful. I request that you take immediate action to address this issue and provide me with a resolution. I believe it is important for the front desk staff to be professional and helpful to the tenants, especially those who are new to the building. Thank you for your attention to this matter. I look forward to hearing back from you soon.
Dear Cole Robertson, We appreciate that you took the time to provide us with this feedback by posting a review. We apologize on behalf of the company for the negative experience you have recently had with our staff. We strive to employ a happy and helpful office staff. We value you, and your satisfaction. We would like to personally address your concerns as soon as possible. Please call us at (346) 202-3002. Sincerely, The Management Team at Trailpoint at the Woodlands
|Recommended: NoBad New Ownership — Whatch out new ownership fees dumpster are small the dumpster near building 9 is always overflowing with extra trash plus trash flying all over property creating flies and parking spot hard to get around building 9 10 and 11 stop putting reserved parking spots we pay enough with these extra fees coming from a bad already new ownership
Dear Marvin Perez, Thank you for making us aware of your concerns. We apologize that you've been disappointed with the cleanliness of our community. We strive to provide a clean living environment that all of our residents can enjoy. We value you, and your satisfaction. We would like to personally address your concerns as soon as possible. Please call us at (346) 202-3002. Sincerely, The Management Team at Trailpoint at the Woodlands
|Recommended: NoJust Don't. — Have lived here since July of 22 and have issued from the start. We started with a roach infestation, multiple electrical issues, account problems and much more. It always seems to be something and they always have some reason for the issue taking fore er to be resolved.
Dear Laura Foster, We appreciate that you took the time to provide us with this feedback by posting a review. We're sorry to hear that our community has not met your expectations. We value you as a resident. Please call us at (346) 202-3002 so we can further address your concerns. Thank you. The Management Team at Trailpoint at the Woodlands